Terms of service

Terms of Service – TheTeaExchange

Welcome to TheTeaExchange. By accessing or using theteaexchange.in, purchasing our products, or engaging with our services, you agree to these Terms of Service.

1) Acceptance of Terms

By using our website, you agree to these Terms and our Privacy Policy. If you disagree, please do not use the site.

2) Eligibility

  • You must be 18+ to purchase.

  • Under 18s may use the site under parent/guardian supervision.

3) Products & Services

  • We offer premium tea: loose-leaf, dust, blends, gifts.

  • Images are illustrative; actual packaging/colour may vary.

  • Prices, offers, and availability may change without notice.

4) Ordering & Payment

  • Orders are subject to acceptance and stock availability.

  • We accept cards, UPI, net banking, wallets, COD.

  • By placing an order, you authorise us to process the payment.

5) Shipping & Delivery

  • Dispatch typically within 2–5 business days of confirmation.

  • Timelines may vary due to location/courier/operational delays.

  • Any free/discounted shipping offer will be clearly stated onsite.

6) Returns & Refunds

Our Return & Refund Policy applies to all orders (see policy above).

7) Intellectual Property

All logos, trademarks, images, text, and designs on this site are the property of TheTeaExchange. Unauthorised use is prohibited.

8) User Responsibilities

You agree to:

  • Provide accurate information.

  • Not engage in fraudulent/illegal/harmful activities.

  • Avoid misuse of reviews or brand assets.

9) Limitation of Liability

We are not liable for indirect or consequential damages arising from site use or product purchase. We do not guarantee uninterrupted, error-free, or virus-free operation.

10) Governing Law & Jurisdiction

These Terms are governed by the laws of India.

11) Changes to Terms

We may update these Terms at any time. Continued use of the site after changes constitutes acceptance.

12) Contact