Refund policy

Return & Refund Policy – TheTeaExchange

At TheTeaExchange, we value your trust and satisfaction. We take pride in offering premium quality tea that is carefully sourced, packed, and delivered with love. However, if for any reason you are not completely happy with your purchase, our Return and Refund Policy ensure a smooth and transparent process.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or expired.
  • The product delivered is different from your order.
  • Returns must be requested within 7 days of delivery.

📌 Note: Due to the perishable nature of tea, we do not accept returns for opened, used, or partially consumed products.

2. Process for Return

To initiate a return:

  1. Contact our Customer Support Team at 📧 theteaexchange@yahoo.com or call us at 📞 +91-6350287763
  2. Provide your order number, details of the issue, and supporting images.
  3. Once verified, our team will arrange for a reverse pickup or guide you on the return process.

3. Refund Policy

  • Approved refunds will be processed within 5–7 business days after we receive and inspect the returned product.
  • Refunds will be issued to your original mode of payment (credit card, debit card, UPI, or wallet).
  • In case of Cash on Delivery orders, refunds will be processed via bank transfer/UPI.

4. Replacement Policy

Instead of a refund, customers can also request a replacement order in cases of:

  • Damaged packaging.
  • Wrong product shipped.
  • Quantity mismatch.

5. Non-Returnable Items

  • Opened tea packs
  • Gift hampers, trial packs, and promotional items
  • Items marked as non-returnable or final sale on the product page

6. Customer Satisfaction Guarantee

At TheTeaExchange, our goal is to ensure every sip of tea brings you joy. If you face any issue, please reach out to us—we will do our best to resolve it quickly.

7. Contact Us

For queries regarding our Return & Refund Policy, you can reach us at: